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customer service

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SHIPPING
We ship USPS Priority Mail, and can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options available.

The shipping rates for the items we sell are weight-based. The weights of our items can be found on their individual pages. To reflect the policies of USPS, all weights will be rounded up to the next full pound.

Orders are shipped Monday through Friday within 3–5 business days (Monday–Friday) of your order. Your items will be protected during transit by plenty of cushy packaging.

Shipping times can be longer during the December holidays. Customers are advised to order by December 10 to ensure delivery before Christmas (December 25). International orders should order by December 1 for holiday delivery. 

Customers with orders shipping internationally are responsible for all duties and taxes.


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PAYMENT
We accept all major credit cards and PayPal.


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WHOLESALE
If you are a retailer interested in doing wholesale with United Goods, please send us a message through our website's Contact Us page, and we will send you information about our (super slick and easy) wholesale policies. 


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RETURN POLICY
If your order does not meet your expectations, you may return it for a full refund within 7 days of delivery. We will not pay for the return shipping cost unless the return is a result of our error (for example, you received an incorrect or defective item).

Requirements for returning merchandise:

  1. Item must be returned in its original packaging (if applicable)
  2. Include written explanation for return
  3. Ship via registered mail or use delivery confirmation, tracking, or insurance

If we do not receive the package, we will not issue a refund. Provided the item is received in good condition, a refund will be promptly issued upon receipt. Please do not return items that have been used or damaged in your care. 

You should expect to receive your refund within 4 weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5–10 business days), the time it takes us to process your return once we receive it (3–5 business days), and the time it takes your bank to process our refund request (5–10 business days).


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FAQs
- Do you do custom work?

Yes! If you are interested in a custom State Icon illustration or anything else, contact us via our website and we will discuss your idea and determine whether or not it's feasible. Our custom order pricing varies depending on the request, so again, just send us a note and we'll let you know what we'd charge.

- Do you offer sizes other than your small framed State Icons?

Possibly. Contact us via our website to discuss the size you have in mind, and we'll let you know whether or not we can make it happen. Extra charges usually don't apply for a size other than our standard 3.75" x 3.25" size, but sometimes an extra charge is necessary. We can discuss it.

- Can I get a discount for ordering in bulk?

We have a few options for ordering our items in multiples (see our Deals page). But larger orders are open to further discounts. Contact us via our website and let us know how many items you'd like to order, and we'll let you know what kind of deal we can offer you.

- My purchase is a gift. Can you ship directly to another person? 

Absolutely. Just enter the recipient's address in the Ship To section of the order page. We can even include a handwritten note if you send us a message you'd like to include (for no extra charge). Just shoot us a message or include the note in the comments section when you're checking out. We don't ever include receipts in our packages, so don't worry about the recipient seeing payment info.


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COPYRIGHT
All content and materials on this site, including (but not limited to): text, images, illustrations, designs, icons, photographs, video, and other materials that appear as part of this site (the "contents") are copyrights, trademarks, and/or other intellectual property owned, controlled, or licensed by redshoes26 or United Goods and/or its subsidiaries and affiliates (collectively, "redshoes26 design, LLC, DBA redshoes26" and "United Goods, LLC").

redshoes26's and United Goods' trademarks and materials may not be used in connection with any product or service that is not redshoe26's or United Goods' in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits redshoes26 or United Goods.

Any other trademarks not owned by redshoes26 or United Goods that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by redshoes26 or United Goods.

This site as a whole is protected by copyright. All worldwide rights, title, and interests are reserved. redshoes26 and United Goods, and all other redshoes26 and United Goods marks, designs, product titles, graphics, logos, scripts, and service names appearing on this site are trademarks and materials of redshoes26 and United Goods. The contents of this site, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of the site.

You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.


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PRIVACY POLICY
The information you provide when placing an order is never sold or shared with other companies or parties. You will not be placed on our mailing list unless you specifically sign up for it. Any information provided to redshoes26 or United Goods during an order will be used strictly for completing that order. Orders are processed through a secure server. This website also contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites, as their privacy policy may differ from ours.


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MORE INFO
If your question wasn't answered here, send us a note via our Contact Us page and we will get back to you asap.

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